Need answers to all your burning product and shipping questions? Just drop us a line at cs@empaso.co, and we’ll be more than happy to assist—because who doesn't love a good email, right?
So, for those keeping it under $50, we’ve got a delightful flat shipping fee of $8.99 to send your goodies anywhere in the U.S. But if you’re feeling generous and your order tops $50, shipping is on us—because we like to reward big spenders! As for our international friends outside the United States, well, the shipping cost will vary by country and will be calculated at checkout. Because why not add a little mystery to your shopping experience?
All orders ship within a thrilling 3 to 10 business days—because we know you’re just sitting by the mailbox, eagerly waiting! For bulk orders, expect a more suspenseful delivery timeframe of one week or more, depending on volume. Once your order is on its grand journey, you’ll receive a confirmation email with a tracking code, so you can follow its every move like a true shipping detective!
Absolutely, you can! Once we’ve waved goodbye to your order and sent it off, you’ll get an email with all the juicy details about your shipping carrier and a tracking code. So, you can stalk—oops, I mean track—your order’s every move like a true shipping sleuth!
Oh, yes, we do! But let’s be real—international shipping takes a little longer, with delivery times starting from one week or more, depending on where in the world you're located. And honestly, we wouldn't be doing our job very well in Colombia if we didn’t ship internationally. Oh yeah, we are also international exporters and importers in the United States, so sit back and relax while we work our magic!
We accept just about every payment method under the sun! All major credit and debit cards are welcome, along with PayPal. Because who doesn’t love options, right? Go ahead, pick your favorite!
Not at the moment, but don’t worry—we're hard at work on it for the near future! If you want to be the first to know when it’s ready, just reach out to us. We promise we won’t leave you hanging!
Your security is our top priority—seriously, it’s like our mantra! Every order you place on our website will be processed securely using fancy encrypted methods, and all payments are processed right here in the United States. So go ahead, shop safely and enjoy that peace of mind while you fill your cart!
No Returns - So, what if the products you receive doesn’t quite match your expectations? We don’t do money-back, but hey, we truly believe our products are specialty grade—after all, we stand behind them! If you run into any issues, just let us know, and we’ll see what we can do!No ReturnsSo, what if the products you receive doesn’t quite match your expectations? We don’t do money-back, but hey, we truly believe our products are specialty grade—after all, we stand behind them! If you run into any issues, just let us know, and we’ll see what we can do!
Just like our refund policy, we’re here to help you—but don’t get your hopes up for a replacement! Just shoot us an email within 3 days of receiving your package, along with a photo of the damaged product, and we’ll be sure to review your claim. Because nothing says “customer service” like a little documentation, right?
You’re in! Get ready for the inside scoop on our next culinary drops and harvest dates—because who doesn’t want to be first in line?